Q1. HOW DO I PLACE MY ORDER?
You may select the products you wish to purchase, then click “Add to Cart” and indicate your desired quantity. By clicking “My Cart”, the shopping cart icon at the top right corner of the website, you can edit your cart details and proceed to check out. Once your payment has been made, you will receive a confirmation e-mail.
We take payment methods like Paypal, Western Union too, or for installment plans, please contact us for more details.
Q2. WHAT PAYMENT METHODS ARE AVAILABLE?
We accept payments made by Visa, Master, American Express, etc. By placing an order, please confirm that the Credit/Debit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Your details will be fully encrypted and only used to process card transactions which you have initiated. We aim to ensure that your shopping experience is enjoyable, safe, simple and secure.
Q3. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once an order is placed, any shipping address changes is not allowed.
If the shipping address on your order is incorrect, please contact us via Instagram or at firstname.lastname@example.org right away.
Q4. HOW WILL MY ORDER BE PACKAGED?
Each item is sanitized and fully inspected before sending, each piece will be packed in a recycled polybag. all items are sent from pet and smoke free home.
Q5. HOW DO I MODIFY OR CANCEL MY ORDER?
We apologize that we are unable to modify or cancel your order once it is placed.
Q6. WHICH SHIPPING OPTIONS ARE AVAILABLE?
We shall dispatch the products ordered in around 5 working days after the order of the products has been placed and accepted by us. We ship internationally including P.O. Boxes. We will use our best endeavors to deliver products within the scheduled time but cannot guarantee.
For shipping destinations and delivery fees, will reflect when checking out.
Q7 HOW LONG SHOULD I EXPECTED TO RECEIVE MY ORDER?
- Standard Shipping Order: 7 - 14 working days
All orders will be shipped via Hong Kong Post , all the parcels will be handled by your local post office once it entered to the destination countries.
- EXPEDITED Shipping Order: 3 - 7 working days
We DO offer quicker expedited shipping for international orders , please contact us to get a quote prior your purchase.
we do not responsible for delays in shipping or delivery due to covid-19, force of nature or other uncontrollable events.
Q8. WILL I RECEIVE A SHIPPING NOTIFICATION?
Normally, an email with tracking number will be sent to your registered email address once the order is shipped out.
*If you did not receive the email, you can check the following:
1. Please check whether the email address you used to placed the order is different.
2. Please check your junk email box.
3. Please check your order status in your account to see whether it is shipped.
Q9. SHOULD I PAY FOR THE CUSTOM FEES?
Orders that are designated for shipment to countries may be subject to local taxes, customs, duties, and fees raised by the destination country . Unfortunately, we won’t responsible for any taxes and duties. The recipient of the shipment is responsible for all Import Fees. If you refuse a shipment , you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us
Our merchandise prices are exclusive of all taxes, duties and VAT at destinations.
Q10. CAN I RETURN OR EXCHANGE A PRODUCT PURCHASED?
Basically, all sold items are non-returnable, non-exchangeable and non-refundable unless grossly description mistakes were made. However, we are human beings and we may make mistakes too. if you have any problems with your purchase, pls immediately contact us at email@example.com or IG inbox @anntique.
For return, you need to inform us by email and get our confirmation before sending it back, Product(s) returned to us must be in unused condition and return it within a week with a valid tracking number, we reserves the right to reject the return products and under such circumstances the products will be sent back to you.
If the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method. The amount will be credited to the credit card account used by you, cash refund will not be available. The acceptance of the refund is the sole discretion of Ann.tique. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.
Q11. WHAT TO DO WITH LOST PARCEL?
If your parcel has been lost in transit, please reach out to customer support right away. If the tracking shows the parcel is delivered while you do not receive it, please provide proof of lost parcel with your order information at firstname.lastname@example.org
After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages.